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LITTLE MISTAKES THAT COST YOUR BUSINESS $50,000+ A YEAR—A CUSTOMER SERVICE CHECKLIST
Special Report #1 — Download Now!
In an effort to help businesses be the best they can be we have developed
this FREE checklist. It is a self-test and should be used as a benchmark to improve your business. It lists 50 questions a healthy and growing business should ask itself and answer “Yes” to.
Not many businesses can answer “yes” to every question. Being able to do so is the ultimate goal. It is our intention in offering this checklist, to give you a benchmark. Standards to work towards will steadily increase how well you are preparing your business and employees to meet the needs of your customers. This checklist can help you identify and avoid the mistakes that cost your company thousands of dollars each year in lost revenue. Our studies have shown instances of losses in excess of $50,000 a year by failing to incorporate strategies as these.
Responding to each of these questions is key to growing a customer focused business and increasing profits. Based on these facts, your marketing time and money should be spent on getting existing customers to buy more stuff, more often than you currently do.
Each of these questions can be used to create a program that helps you get, keep and grow your new and repeat buying customers.
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“On average, you have a 60 percent to 70 percent chance of doing business again with a current customer, a 20 percent to 40 percent chance with a former customer, but only a 5 percent to 10 percent chance of ever doing business with a non-customer.”
—Steven Yanovsky
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Based on these facts, you should be spending most of your marketing time and money on getting your current customers to buy more stuff more often and more frequently than you currently do.
Use each of these questions to create a program that helps you get, keep and grow your current repeat buying customers. The following questions have been separated into three sections.
1. Healthy Business Discovery Questions.
2. Employee Support Discovery Questions. and
3. Customer Loyalty Building Discovery Questions.
When you start focusing on your current customers you will see an immediate increase in revenue. Good luck. Here’s to your success!
Download this worksheet now >>
If you do nothing else for your business make sure your employees fully understand how important customer service is and how to use customer service best practices to sell more products!
Call us today and find out how your business can double it's sales by incorporating e-factors and internal marketing strategies. (435) 881.4770.
Download Special Report #1 — Little Mistakes That Cost Your Business $50,000+ a year—A Customer Service Checklist FREE by following this link. Start earning the profits you have always dreamed of.
See the other FREE resources we offer here >> with more than a dozen such resources that have been proven to increase sale.
  
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