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Dear Business Owner,
"You don’t know me. I’m your customer. I’m the customer who says “Good” when you ask me everything is was. I wanted to inform you… because it has become obvious by your poor service that you thing “Good” is a good thing. It’s not!
You see, when I say “Good” I am being nice… what it really means is that I will tell my circle of influence, 52 people on average, what crappy service I really received and that I would never buy from you again.
I am willing to trade my hard earned money for your products/services but only if you respect my time and give me some “real value” for it. I am really a nice customer, but you have taken advantage of me, I will not take it anymore.
I can get similar products/services anywhere… but what I really want is a relationship. I want someone who will cater to me, someone who will remember me when I come in, someone who will make it worth my while to come in again and again and again.
But, I can see, by the way you treat me you don’t really want my money or my friends money either.”
Your customer
"P.S. I’m off to see your competitor… And, Oh, “Good” it the most dangerous word you could hear from me. If you ever hear it again please start asking probing questions to find how the truth… which I am willing to tell you… but only after you show me that you really care about me, my money and my friends."
If you really care about your business’ success and want to avoid this from every happening to you again... we offer customer service and employee training classes so you can get your customers to pay more and do it happily.
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Your Success Depends on 3 Things...
1. Strengthening Your Number One Asset—Your Employees. Are Your Employees Prepared to Serve Your Customers? We Strengthen Your #1 Asset Through Training!
2. Strengthening Your Number Two Asset—Your Customers. What Value Are You Adding to the Products or Services You Sell? We help You Get Your Customers to Pay More and Do it Happily!
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