HOW TO GUIDES
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Top Spin tonneau catalog	23 reasons to buy a Top Spin tonneau	How to organize your garage
How to get your customers to pay more with direct marketing. volume 1	How to get your customers to pay more with direct marketing. volume 2	Every question you have ever had about hiking boots answered.
How to get your customers to pay more & do it happily	How to get your employees to work harder & love doing it	Checklists for Dutch Oven Centeral.com
		Four critical questions to ask a realtor before you choose one.

COPYWRITING - ads & brochures
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DashMat brochure	Workshop brochure for SCORE	Quick Flip tonneau brochure for downey products
Gandolfo's ad	Tonneau blade ad	Agemni magazine ad
10 Commandments of customer service	Employer test	What you'll learn in the "Excellence in the Workplace" customer service & employee training classes
Top 13 elements of a strong workplace ad & self-test	Customer service training brochure	Direct marketing brochure for the image foundry
Tonneau brochure for downey products	Tonneau brochure for LeBra	Top Spin tonneau brochure for downey products
Agmeni magazine ad	Discover the fortune that lies hidden in your business...	Who's fault is it when your customers use the work "good" when referring to your service
		Front end cover brochure for LeBra

The power of color & shape—a logo & callout book	Great customer service: the best way to avoid a discounted sale	The savvy investor's guide to trusts, foundations, & edowments
		Benchmarked—what the best of the best do to keep customers coming

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