CLASSES
"Excellence In The Workplace" Basic Employee Training Class
Sesson 2: Strengthening Your Asset—Your Employees Class Outline
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What You Will Learn
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• Knowledge is Power—5 key ingredients to gaining knowledge and using it to help your customers.
• How-to get things accomplished in a bureaucracy…a simple formula for building the creditability needed to accomplish tasks.
• “WOW” your customers…25 insider strategies to keep your customers coming!
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Session 2 Class Outline
Knowledge is Power
• Knowledge is Power
• Problem Solving
• Product Knowledge
• Resident Expert Pointman
• Life File
Introduction to Pshchology of a Customer
HMM (Hearts, Minds, Money)
25 Strategies to Keep Customers Coming
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FAQ:
Q: How are classes taught?
A: We offer three class option. 1. Online classes (recommended) 2. On-site at our facility 3. On-site at your facility
Q: Why do you recommend online classes?
A: Traditional on-site seminars are most common for continuing education but knowledge is quickly lost because there is no time aloted to retain knowledge learned.
For this reason we offer online classes where there is time to ponder, think, write, commment on and internalize these vital skills.
Online classes give the student plenty of time to read each part of the assigment and write a response then comment on other students responses...something not obtainable in other forms classes...providing superior retention.
Q: What are the lengths of the classes?
A: Each class lasts one week. Content can be viewed and reviewed 24 hours a day Monday through Saturday. Class discussion is closed Saturday 12:00 AM PST.
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| SESSION 1 |
SESSION 2 |
SESSION 3 |
Your Greatest Asset
Your Employees |
Strengthening Your Asset
Your Employees |
Empowering Your Asset
Your Employees |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
| SESSION 4 |
SESSION 5 |
SESSION 6 |
The Psychology
of a customer |
Using Your Asset
Customer Service |
Using Your Asset
Strategy Building |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
For more information on classes call today and we'll send you a complete outline of each just for asking. For pricing click here >>
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