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"Excellence In The Workplace" Basic Employee Training Class

Sesson 4: The Psychology of a Customer Class Outline

What You Will Learn

• The Psychology of a Customer…how-to win the hearts, minds, and money of your customers and how–to prepare for the 4 main different personalities and sell to each.
• 17 strategies to keep your customers talking about your business—viral marketing—marketing at its best.
• The e-factors of selling…50 reasons people buy…what makes buying decisions happen and how you can control them.
• How-to Get Your Customers to Pay More and Do it Happily! 111 insider tips to keep customers coming.

Session 4 Class Outline
Pshchology of a Customer
Know Your Customers
First Impressions
Know Your Customers Personalities

How-to Get Your Customers to Pay More and Do it Happily! (IMS)
• Make Their Day
• Opportunities
• Ask the "Right" Question
• "Thanks for Your Business!"
• Delivering Quality Service
• "What Else Can I Help You with Today?"
• You Can Make a Difference!
• Zero in on Customers Needs
• Use More Testimonials
• Memorable
• Most Valuable Customers (MVC)
E-factors vs. Logic
- read more about e-factors here >>
50 Reasons People Buy
- read more about 50 reasons people buy here >>
Proof!
WOW Your Customers
Going the Extra Mile
FAQ:
Q: How are classes taught?

A: We offer three class option. 1. Online classes (recommended) 2. On-site at our facility 3. On-site at your facility

Q: Why do you recommend online classes?
A: Traditional on-site seminars are most common for continuing education but knowledge is quickly lost because there is no time aloted to retain knowledge learned.

For this reason we offer online classes where there is time to ponder, think, write, commment on and internalize these vital skills.

Online classes give the student plenty of time to read each part of the assigment and write a response then comment on other students responses...something not obtainable in other forms classes...providing superior retention.

Q: What are the lengths of the classes?
A: Each class lasts one week. Content can be viewed and reviewed 24 hours a day Monday through Saturday. Class discussion is closed Saturday 12:00 AM PST.

SESSION 1 SESSION 2 SESSION 3
Your Greatest Asset
Your Employees
Strengthening Your Asset
Your Employees
Empowering Your Asset
Your Employees
120 minutes
- 2—60 min. classes
120 minutes
- 2—60 min. classes
120 minutes
- 2—60 min. classes

SESSION 4 SESSION 5 SESSION 6
The Psychology
of a customer
Using Your Asset
Customer Service
Using Your Asset
Strategy Building
120 minutes
- 2—60 min. classes
120 minutes
- 2—60 min. classes
120 minutes
- 2—60 min. classes

For more information on classes call today and we'll send you a complete outline of each just for asking. For pricing click here >>

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The Image Foundry 185 N. 850 W. Hyrum, UT 84319 435.881.4770 info@ifmarketing.com
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