CLASSES
"Excellence In The Workplace" Basic Employee Training Class
Sesson 5: Using Your Asset—Customer Service Class Outline
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What You Will Learn
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• Customer service superstars…you can’t succeed without them.
• The least understood yet most important step in the selling process and how to master it.
• 35+ strategies that customers can’t resist and can’t say not to!
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Session 5 Class Outline
How-to Excel in Customer Service
A Helpful Hand
Words of Wisdom
Lowering Risk Strategies
• Testimonials
• Q & A
• Being the expert—REP
• Education materials
• How-to guides
• Call outs
• Product helps (sales/ad sheets that give customer enough materials to make an educated decision).
Proof
Become a Valuable Reference
Build Relationships
Strategies to Keep Customers Coming |
FAQ:
Q: How are classes taught?
A: We offer three class option. 1. Online classes (recommended) 2. On-site at our facility 3. On-site at your facility
Q: Why do you recommend online classes?
A: Traditional on-site seminars are most common for continuing education but knowledge is quickly lost because there is no time aloted to retain knowledge learned.
For this reason we offer online classes where there is time to ponder, think, write, commment on and internalize these vital skills.
Online classes give the student plenty of time to read each part of the assigment and write a response then comment on other students responses...something not obtainable in other forms classes...providing superior retention.
Q: What are the lengths of the classes?
A: Each class lasts one week. Content can be viewed and reviewed 24 hours a day Monday through Saturday. Class discussion is closed Saturday 12:00 AM PST.
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| SESSION 1 |
SESSION 2 |
SESSION 3 |
Your Greatest Asset
Your Employees |
Strengthening Your Asset
Your Employees |
Empowering Your Asset
Your Employees |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
| SESSION 4 |
SESSION 5 |
SESSION 6 |
The Psychology
of a customer |
Using Your Asset
Customer Service |
Using Your Asset
Strategy Building |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
120 minutes
- 2—60 min. classes |
For more information on classes call today and we'll send you a complete outline of each just for asking. For pricing click here >>
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