TOP 12 REASONS TO SIGN-UP TODAY!
REASON 1: Personal Growth: You will learn Thinking and Decision Making Skills
REASON 2: Getting Organized : You will learn Preparation Skills
REASON 3: Setting Goals : You will learn Follow Through Skills
REASON 4: Teaching/Mentoring : You will learn Lifetime Learning Skills
REASON 5: Strategy and Tactic Development : You will learn Planning and Development Skills
REASON 6: Resident Expert Pointman : You will learn Importance of Product Expertise
REASON 7: Customer Service : You will learn Relationship Building Skills
REASON 8: Getting Customers : You will learn Marketing Skills
REASON 9: Presentation Skills : You will learn Presentation Skills
REASON 10: Selling Skills : You will learn How-to Get More Customers
REASON 11: Customer Segmentation : You will learn How-to Get, Keep and Grow Customers
REASON 12: Follow-up : You will learn How-to Keep Customers
WHAT YOU WILL LEARN
What You’ll Learn in the “Excellence in the Workplace” Basic Training Classes
Lesson 1 “Your Greatest Asset—Your Employee”
• Top 10 Employee Essentials…how-to develop them and become an excellent employee.
• Getting Organized…7 essentials to getting it all done…how-to plan for, prepare for and excel in a busy workplace.
• 5 methods of communication—essentials for success…preparing to meet and greet your customers…essentials to closing sales.
Lesson 2 “Strengthening Your Asset—Your Employees”
• Knowledge is Power—5 key ingredients to gaining knowledge and using it to help your customers.
• How-to get things accomplished in a bureaucracy…a simple formula for building the creditability needed to accomplish tasks.
• “WOW” your customers…25 insider strategies to keep your customers coming!
Lesson 3 “Empowering Your Asset—Your Employees”
• How-to get things done in the bureaucracy of a business.
• Leadership…10 qualities every leader must have to succeed and 7 qualities every leader must avoid at all costs.
• Who are your customers? How-to recognize and foster relationships with the 3 most important customer groups.
Lesson 4 “The Psychology of a Customer”
• The Psychology of a Customer…how-to win the hearts, minds, and money of your customers and how–to prepare for the 4 main different personalities and sell to each.
• 17 strategies to keep your customers talking about your business—viral marketing—marketing at its best.
• The e-factors of selling…50 reasons people buy…what makes buying decisions happen and how you can control them.
• How-to Get Your Customers to Pay More and Do it Happily! 111 insider tips to keep customers coming.
• The most important selling tool…and how-to wield it to increase your sales.
Lesson 5 “Using Your Asset—Customer Service Superstars”
• Customer service superstars…you can’t succeed without them.
• The least understood yet most important step in the selling process and how to master it.
• 35+ strategies that customers can’t resist and can’t say not to!
Lesson 6 “Using Your Asset—Strategy Building”
• 19 secrets of exceptional selling.
• The 8 secrets of presentation success…how-to put your product or service in the best possible light.
• Benchmarking…how-to steal good ideas from the best of the best…15 strategies to increase profits today!
NOW WHAT?
These classes are for companies that want to grow their businesses. Customer service basics, selling skills, relationship building, leadership skills, and how to champion an idea are just a few of the valuable skills you or your employees will learn.
Call to sign-up for these classes today (435) 881.4770.
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